There was a problem logging on with this account. You may not have a World of Warcraft game attached to your account, or you may be logging in to a region different from the one you made the account in.

World of Warcraft couldn't locate a game account for its region. This might happen if you use another region's game client or if your game client is not up to date. Follow the steps below to resolve the issue.

  1. Open Battle.net and allow any pending updates to fully apply. Don't click Play until you see "Game is up to date."
  2. Verify you are using the correct game client for your region. If you have the incorrect client for your region, uninstall the game and get the correct client from Battle.net.
  3. Sometimes this error occurs because of caching issues on Battle.net servers. Reset your password to clear server side caches.

Public Test Realm

While the Public Test Realm (PTR) client is available to download at any time, PTR servers are only available when there is content to test. Check the World of Warcraft Forums to see if the PTR Discussion and PTR Bug Report forums have information.

  • If the PTR Discussion and PTR Bug Report forums are not available, this indicates PTR servers are offline because there is no content to test.
  • If the PTR Discussion and PTR Bug Report forums are available, check each PTR forum to see if PTR servers are offline for maintenance or are being updated.

Note: In order to play on the PTR, you must have a PTR license on your Battle.net account. For steps to create a PTR license, visit the Public Test Realm Information article.

Tried everything here?

If you have tried these steps for your operating system and still require assistance, please visit our Technical Support Forum or contact us.