Battle.net is Unable to Load Installed Games

Keywords: BLZBNTBNA00000065, BLZBNTBNA00000066, BLZBNTBNA00000067
Battle.net is unable to load your installed games.
Error Codes: BLZBNTBNA00000065, BLZBNTBNA00000066, BLZBNTBNA00000067

Battle.net can't access or download a configuration file required to load your installed games.

  1. Restart Battle.net to clear any stalled processes.
  2. Restart your computer to resolve any temporary issues that may interfere with Battle.net.
  3. Our games require an up-to-date operating system in order to run properly. Update your operating system to be sure you're using the most recent version.
  4. If you're using wireless internet, try switching to an optimized wired connection.
Advanced Troubleshooting
  1. Malicious programs may interfere with Battle.net. Run a security scan to find and resolve any infections.
  2. Security software may interfere with Battle.net and prevent it from running properly. Disable or temporarily uninstall any security programs.
  3. Programs running in the background can conflict with Battle.net. Try closing background applications.
  4. Check your network configuration to find any issues with your firewall, router, or port settings.
  5. If the issue persists, uninstall the Battle.net Desktop application and download a new copy from the Battle.net Game Downloads page.

Tried everything here?

If you have tried all of the steps for your operating system and still require assistance, visit our Battle.net Technical Support Forum or contact us.

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