Beta Opt-In System Check Troubleshooting

Keywords: beta

If you experience problems when you download or run the beta opt-in system check, follow the steps for your operating system below.

Note: The beta opt-in system check will only detect primary disk drives and video cards.

Windows

Issues downloading the beta opt-in system check

  1. Clear your browser's cookies and cache.
  2. Try using a different web browser to download the beta opt-in system check.
  3. Programs running in the background on your computer can interfere with downloading. Close any running background applications and try again.
  4. Security software may prevent you from downloading the application. Try temporarily disabling or uninstalling security programs.

Issues running the beta opt-in system check

  1. The beta opt-in requires an administrator account to run. Make sure to run the beta opt-in as an administrator.
  2. You must have a stable internet connection to run the beta opt-in. If you experience connectivity issues, try optimizing your internet connection.
  3. Programs running in the background on your computer can interfere with downloading. Close any running background applications and try again.
  4. Security software may prevent you from downloading the application. Try temporarily disabling or uninstalling security programs.
  5. The beta opt-in program expires after 30 minutes of the download. Delete all previous downloads of the System Check software and download another copy.
Advanced Troubleshooting
  1. Unverified Battle.net accounts don't allow beta opt-in submissions. Ensure you have verified the email address on your Battle.net account.
  2. If your computer has multiple disk partitions, make sure that you run the System Check application from the partition where your Windows installation is located (default is C:\).
  3. If the issue persists, change the language on your Battle.net account, then switch it back to the correct language. This step resolves extremely rare issues in the system. To access your language settings:
    1. Log into Battle.net.
    2. Select Account > Settings > Communication Preferences.
    3. Under Preferred Language, use the Language dropdown list to select another language.
    4. Click Submit to finalize your language change.
    5. Repeat steps 2-4 to switch your language back to your preferred choice.
    6. Submit the beta opt-in again.

Mac

Note: Using a modified OS on unsupported Apple hardware or using unsupported graphics cards in MacBook Pros may cause the beta opt-in system check to report incorrect values or cause failure to run. These setups are not supported for the beta opt-in system check.

Issues downloading the beta opt-in system check

  1. Clear your browser's cookies and cache.
  2. Try using a different web browser to download the beta opt-in system check.
  3. Programs running in the background on your computer can interfere with downloading. Close any running background applications and try again.
  4. Security software may prevent you from downloading the application. Try temporarily disabling or uninstalling security programs.

Issues running the beta opt-in system check

  1. The beta opt-in requires an administrator account to run. Make sure you are logged in with an administrator account.
  2. You must have a stable internet connection to run the beta opt-in. If you experience connectivity issues, try optimizing your internet connection.
  3. Programs running in the background on your computer can interfere with downloading. Close any running background applications and try again.
  4. Security software may prevent you from downloading the application. Try temporarily disabling or uninstalling security applications.
  5. The beta opt-in program expires after 30 minutes of the download. Delete all previous downloads of the System Check software and download another copy.
Advanced Troubleshooting
  1. An out-of-date operating system may cause issues with the beta opt-in. Run Software Update .
  2. Unverified Battle.net accounts don't allow beta opt-in submissions. Ensure you have verified the email address on your Battle.net account.
  3. If the issue persists, change the language on your Battle.net account, then switch it back to the correct language. This step resolves extremely rare issues in the system. To access your language settings:
    1. Log into Battle.net.
    2. Select Account > Settings > Communication Preferences.
    3. Under Preferred Language, use the Language dropdown list to select another language.
    4. Click Submit to finalize your language change.
    5. Repeat steps 2-4 to switch your language back to your preferred choice.
    6. Submit the beta opt-in again.

Tried everything here?

If you have tried all of the steps for your operating system and still require assistance, visit our technical support forums (World of Warcraft) (StarCraft II) (Diablo III).

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