A blue screen error generally indicates an issue with your computer's hardware or driver software. Try these troubleshooting steps to resolve these errors:

  1. Follow the steps on our lockups and crash articles for World of Warcraft, Heroes of the Storm and StarCraft II, and Diablo III.
  2. If your blue screen errors persist, try typing the exact error message into Microsoft's support site or a search engine such as Google. This may provide valuable information on the error.
  3. If all else fails, contact Microsoft Support or your computer manufacturer for further assistance.

Tried everything here?

If you tried all the steps and still need assistance, please visit our Technical Support Forum (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) (Overwatch) or contact us.