The Hearthstone® Shop uses your Battle.net® account's primary payment method (credit card of PayPal™) to complete purchases. If you do not have a credit card or PayPal account on file, you can add them on your Battle.net Account Management page.
If you do not have access to a credit card or PayPal, Hearthstone also accepts alternate payment methods like direct debit or prepaid cards through Battle.net Balance. If you choose to use Battle.net Balance, it must be loaded on your account before you can use it to buy cards.
Note: Loading Battle.net Balance funds will take up to three days to complete (or up to 13 days for direct debit in applicable countries). For a more immediate payment source, set up a primary payment method instead.
If you have Battle.net Balance on your account, Hearthstone will try using it before trying your primary payment method.
Co mmon Payment Issues
If you experience errors or issues when you try to buy cards, follow the steps below to resolve your issue.
- Be sure to enter your password or your CVV number correctly, if prompted.
- Check your primary payment method. Make sure that it’s valid, not expired, and that all associated information is correct.
- Error 10200244 means your bank or payment provider declined the transaction. Contact your payment provider to troubleshoot this issue.
- If you prefer to use Battle.net Balance, make sure that you have enough. Remember that it can take up to three days (13 days for direct debit) for recently loaded balance to be credited to your account.
Article ID: 6742