How a Chargeback Happens

If a customer or financial institution disputes an outgoing payment and that payment is refunded to the customer, this is known as a chargeback. Chargebacks filed against the purchase of a game upgrade, subscription, or service will temporarily disable access to the game.

An account with a chargeback is considered to have a negative balance. The game or affected characters will be unavailable for play until any and all outstanding balances have been repaid to Blizzard.

All chargebacks for Blizzard Gear purchases must be handled through your financial institution.

How to Unlock Your Account

Blizzard will usually lock a game account if there has been a chargeback. Once the chargeback has been paid using the instructions below, we will unlock the game account and any content associated with that transaction.

Note: If your account is locked for a different reason, you'll need to review our Account Disabled article.

How to Repay a Chargeback

Purchases made with a Visa or MasterCard can typically be repaid with a credit card over the phone or through our live web chat by submitting a ticket. Payments made using American Express, Discover, or PayPal—or in certain unusual cases with Visa and Mastercard—must be repaid by a United States money order.

If you need to send a money order, make sure to follow these guidelines:

  • Do make the money order payable to Blizzard Entertainment.
  • Do clearly list the account and World of Warcraft license name, if applicable, on the money order.
  • Do use tracking for the shipment to make sure your money order reaches us. We are not able to assist with lost inquiries.
  • Do not require a signature for delivery. This may cause delays in processing.
  • Do not send any other type of payment. Only money orders will be accepted.
Mail the money order to:

ATTN: Customer Support
Blizzard Entertainment
P. O. Box 18979
Irvine, CA 92623

Once your money order is received and processed, your license will be unlocked for play. This process may take up to three weeks. Upon payment, we'll also credit play time for any paid subscription time that the license was locked for, up to 180 days.

The license unlock process is considered a final warning. Subsequent payment disputes may result in a permanent closure of the license for repeated breach of the Terms of Use.