Checking Your Order Status

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After you place an order in the Battle.net Shop or any of our in-game shops, you can review it on your Battle.net Order History page. For Gear Store orders, you can check your order status on the Gear Store Order History page.

Note: Authenticator orders shipped in the United States are delivered by the United States Postal Service (USPS) and will not have a tracking number.

Order Status Messages

Pending

  • Queued—The payment is still processing, or inventory is not yet available.
  • Pending PayPal—Waiting for payment processing through PayPal.
  • Payment Review—Payment information is being verified.
  • On Hold—The order may need additional data verified.
  • Processing—The order is being processed.

Complete

  • Shipped/Complete—The order has been shipped.

Failed

Note: You will not be charged for incomplete orders. Your financial institution might hold the funds for a while, even after an order is canceled or fails, but they should release them shortly. 

  • Canceled—The order has been canceled by the customer.
  • Failed/Declined—The order failed and will not be fulfilled.

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