Claiming a Balance Card


Claiming a Balance Card adds Balance funds to your account to purchase digital games and services.

Make sure you enter your code carefully. The following characters often look alike:

  • B and 8
  • 2 and Z
  • E and F
  • 4 and H
  • G and 6
  • 2 and 7

You can't use Balance to purchase items from the Blizzard Gear Store, card packs in Hearthstone on mobile, or World of Warcraft subscriptionsthough you can purchase game time in the ShopIf you want to use Balance to buy Hearthstone cards for iPad, make your purchase on the PC or Mac version—your new packs will appear in the iPad version as well. Balance Card Troubleshooting

If you have an issue claiming your Balance card, follow the steps below:

  1. Make sure that your internet browser is up-to-date. Check your browser manufacturer’s website to see if a more recent version is available.
  2. Clear your web browser’s cache and cookies. For steps, check your browser’s support pages.
  3. Contact the retailer who issued you the card to make sure that it was activated correctly.

Get Help

Still can't find a solution? Submit a ticket and someone will help out!