Follow the steps below if you receive an error while trying to complete a purchase. To avoid further delays, do not make repeated attempts to complete the purchase until the error is resolved.
Note: If your financial statement shows a charge from Blizzard that you didn't approve, visit our Unauthorized Use of Credit or Debit Card article.
- If you see a charge on your credit card statement but your order has not completed, your bank may be holding those funds. These holds usually last up to 72 business hours. Contact your bank or card issuer for more information.
- If you have more than one payment method on file, be sure you are using the correct card with the correct expiration date.
- Clear your browser's cache, cookies, and browsing history. If you require assistance, visit your browser's support site (Chrome | Firefox | Internet Explorer).
- Enter the correct card verification code (CVV). If you do not have a verification code, contact the card issuer for assistance.
- Check that your Battle.net account's street address, postal code, and country of residence match the billing address for your credit card.
- If you use a prepaid credit card, register it online prior to use. If no postal code or cardholder name is available, the payment will not complete. Contact the card issuer for assistance.
- Use a card with a billing address from within your region. Cards from outside your region will be rejected from our system.
- Some credit cards may not allow recurring subscriptions. Contact your card issuer about possible restrictions.
Article ID: 200722