Common Credit Card Payment Issues

Keywords: failed payment

If your financial statement shows a charge from Blizzard that you didn't approve, visit our Unauthorized Use of Credit or Debit Card article.

If you experience errors or issues when you use a credit card on Battle.net, follow the steps below to resolve your issue.

  1. If you have more than one payment method on file, be sure you are using the correct card with the correct expiration date.
  2. Clear your browser's cache, cookies, and browsing history. If you require assistance, visit your browser's support site (Chrome | Firefox | Internet Explorer).
  3. Enter the correct card verification code (CVV). If you do not have a verification code, contact the card issuer for assistance.
  4. Check that your Battle.net account's street address, postal code, and country of residence match your credit card.
  5. If you use a prepaid credit card, register it online prior to use. If no postal code or cardholder name is available, the payment will not complete. Contact the card issuer for assistance.
  6. Use a card with a billing address within the supported Americas region. Cards that do not match this criteria will be rejected from our system.
  7. Some credit cards may not allow recurring subscriptions. Contact your card issuer about possible restrictions.

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