Deleting the Battle.net Cache Folder

Keywords:

A corrupted cache folder can cause issues with Blizzard titles. Deleting this folder will not have any effect on your game data and may potentially resolve issues caused by outdated files.

Windows

  1. Close all Blizzard programs (games, game installers, Battle.net Desktop App).
    • Press Ctrl+Shift+Esc to bring up the Task Manager.
    • Click the Processes tab.
    • Select agent.exe and click End Process.
  2. Navigate to the folder containing the cache directory:
    • Press Windows Key+R to open the Run dialogue.
    • Type the following into the Run field and press Enter:
      1. Windows XP: C:\Documents and Settings\All Users\Application Data\
      2. Windows Vista / Windows 7 / Windows 8 / Windows 10: C:\ProgramData\
  3. If a Blizzard Entertainment folder exists in the directory, right-click it and select Delete.
  4. Restart the Battle.net Desktop App and relaunch the game.

Mac

  1. Using Finder, click the Go menu and select Computer.
  2. Click Macintosh HD.
  3. Navigate to the /Users/Shared/Blizzard directory.
  4. Right-click the Battle.net folder and select Move to Trash.
  5. Restart the Battle.net Desktop App and relaunch the game.

Get Help

Still can't find a solution? Submit a ticket and someone will help out!