Delete the Battle.net Cache Folder

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A corrupted cache folder can cause issues with Blizzard titles. Deleting this folder will not have any effect on your game data, and may potentially resolve issues caused by outdated files.

Windows

  1. Close any Blizzard programs (Agent, game launcher, or game installer).
    1. Press Ctrl+Shift+Esc to bring up the Task Manager.
    2. Click the Processes tab.
    3. Select agent.exe and click End Process.
  2. Navigate to the folder containing the cache directory:
    1. Press Windows+R to open the Run dialogue.
    2. Type the following address into the Run window field and press Enter:
      • Windows XP: C:\Documents and Settings\All Users\Application Data\
      • Windows Vista/Windows 7/Windows 8: C:\ProgramData\
  3. If a Blizzard Entertainment folder exists in the directory, right-click it and select Delete.
  4. Relaunch the game using its normal shortcut or launcher.

Mac

  1. Using Finder, click Macintosh HD.
  2. Navigate to the /Users/Shared/Blizzard directory.
  3. Right-click the Battle.net folder and select Move to Trash.
  4. Relaunch the game.

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