Deleting Battle.net® Files

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Outdated, corrupted, or missing Battle.net® folders or files can cause issues with the launcher and game clients. In order to resolve these issues use the following steps: 

Windows

  1. Close any Blizzard programs.
    1. Press Ctrl + Shift + Esc to bring up the Task Manager.
    2. Click the Processes tab.
    3. Select running Blizzard programs and click End Process.
  2. Run Battle.net or the game launcher to see if the issue persists.
  3. If the issue persists, ensure that show hidden files and folders is enabled.
  4. Click Start and select Computer.
    • Windows® XP: Click Start and select My Computer.
    • Windows® 8: Windows Key + Q and select Computer.
  5. Double-click C:, then ProgramData, then Battle.net, then Agent.
    • Windows XP: Double-click C:, then Documents and Settings, then All Users, then Application Data, then Battle.net, then Agent.
    • Windows 8: Double-click C: then ProgramData, then Battle.net, then Agent.
  6. Delete agent.db and try launching Battle.net or the game launcher.
  7. If the issue persists, go back one folder, delete the Agent folder and launch Battle.net or the game launcher.
  8. If the issue persists, go back one folder, delete the Battle.net folder and launch Battle.net or the game launcher.

If the error persists after you try these steps, another program may be causing the problem. Restart your computer and delete the Battle.net folder one more time.

Mac

  1. Use Activity Monitor to quit all Agent, Battle.net, and game processes.
  2. Using Finder, navigate to the /Users/Shared/Battle.net/Agent directory.
  3. Delete agent.db and relaunch the Battle.net or the game launcher.
  4. If the issue persists, delete the Agent folder inside the Battle.net directory and relaunch Battle.net or the game launcher.
  5. If the issue persists, go back to the /Users/Shared directory and delete the Battle.net folder.
  6. Launch the game using Battle.net or the game launcher.

If the error persists after you try these steps, another program may be causing the problem. Restart your computer and delete the Battle.net folder one more time.

Note: The above steps may cause Battle.net to forget game install locations. If your games can’t be found, you will see Install on the Battle.net game tab instead of Play. To find your installation, click Locate this game or run the game launcher.

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