If your Diablo® III account was hacked and your characters are missing items, gold, or other property, you can request an account rollback to recover your missing goods. If you're having trouble finding your Diablo III account, contact us.
Diablo III game accounts are eligible for three rollbacks. A rollback restores the game to a prior state and reverts any changes made after the rollback point (a periodically updated save point). A rollback may cause legitimate game progress to be lost. When a rollback is processed, the following occurs:
- All Heroes in your selected region will be rolled back to the state they were at the time the save point was created.
- Hardcore Heroes will also be rolled back, but they will not be revived if they were killed since the time the save point was created.
- All items on the account (worn, inventory, and stash) will become account-bound and cannot be traded.
- Some high-level commodities will have caps imposed before a rollback is performed. See the table for each capped item.
Note: Performing a rollback is permanent and cannot be undone. Make certain you want to undergo a rollback before initiating the process.
Article ID: 5400056