Diablo® III has a variety of in-game systems designed to help players prevent mistakes with in-game property. For example, the most recently deleted hero can be automatically restored to an account with the push of a button on the character selection screen, and the 12 most recently sold items can be purchased back from any vendor for no additional charge. Because of these systems, Customer Support is not able to assist in the vast majority of restoration requests.
Note: If your account was compromised, please review our Diablo III Account Compromise article for information on our policies and rollback procedure, as well as limitations on rollbacks.
Sold, Destroyed, or Lost Items
Customer Support cannot assist in restoring sold, destroyed, or lost items. Items that are salvaged for crafting materials are permanently destroyed.
The 12 most recently sold items can be recovered from any vendor through the Buyback Items tab. The Buyback Items tab is cleared when your character leaves the game. Sold items that no longer appear on this tab are permanently lost.
Customer Support cannot assist in restoring deleted heroes. Players have a limited ability to restore their own deleted heroes, but if a hero is not recoverable using the in-game recovery system, the deletion is permanent. See Recovering Heroes in Diablo III for instructions.
Fallen Hardcore Heroes
Customer Support cannot revive fallen hardcore heroes for any reason. Hardcore heroes cannot be rolled back.
Choices for follower skills can be changed by right-clicking your follower's portrait in the game.
Customer Support cannot award or alter achievements in Diablo III. If an achievement is not awarded and you feel that it should be, please attempt the achievement’s criteria again.
Article ID: 4600047