Frequent Disconnects

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If you have trouble staying connected to World of Warcraft, the steps below can resolve common connection issues.

Note: If somebody has your account name/password and attempts to log in to your account, you will be disconnected. If you believe your account has been compromised, follow the steps located on our Account Compromise: What to do? page.

Windows

  1. Reset your UI to ensure that your User Interface files are not corrupted.
  2. Your router may become flooded with data and drop your connection to your ISP. Reset your network devices to address this.
  3. If you're using wireless internet, try switching to a wired connection.
  4. Some advanced internet settings may cause issues. Check your Proxy settings.
  5. Programs running in the background can conflict with the Battle.net Update Agent. Try closing background applications.
  6. The game requires up-to-date drivers to run smoothly. Ensure that your network and video card drivers are up-to-date.
  7. Conflicting network information may cause disconnections. Try to release and renew your IP and flush your DNS to resolve any conflicts.
  8. Ensure that the connection between your network and the World of Warcraft servers is clear by running a trace route.

Mac

  1. Reset your UI to ensure that your User Interface files are not corrupted.
  2. Your router may become flooded with data and drop your connection to your ISP. Reset your network devices to address this.
  3. If you're using wireless internet, try switching to a wired connection.
  4. Some advanced internet settings may causeissues. Check your Proxy settings.
  5. Programs running in the background can conflict with the Battle.net Update Agent. Try closing background applications.
  6. The game requires up-to-date drivers to run smoothly. Ensure that your network and video card drivers are up-to-date.
  7. Conflicting network information may cause disconnections. Try to release and renew your IP and flush your DNS to resolve any conflicts.
  8. Ensure that the connection between your network and the World of Warcraft servers is clear by running a trace route.
  9. If the issue persists, uninstall the game and download a new copy of the installer from the Battle.net Game Downloads page.

Tried Everything Here?

If you have tried all of the steps for your operating system and still require assistance, please visit our Technical Support Forum or contact us.

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