Appealing Silences, Suspensions, and Closures
If one of your game licenses has been silenced, suspended, or closed due to a violation, you can appeal the penalty by submitting a support ticket.
Before you submit an appeal, review the following:
- The account holder is responsible for the account's behavior. We apply penalties no matter who was playing at the time. Extenuating individual circumstances will not lead to the removal of a penalty.
- Repeated or abusive appeals won't help your case. Appeals sent after a final review may be ignored.
- If you believe your account was compromised, follow the steps listed at Account Compromise: What to do?
- If your account is suspended or banned from the forums, refer to our Forum Login Issues page.