The Battle.net Desktop application uses a process called Agent to install and patch Blizzard games. The steps below may resolve problems in which Agent can’t download data or install files.
If your region is currently patching or undergoing maintenance there might be a known issue affecting all players. Check @BlizzardCS on Twitter, or the technical support forums linked at the bottom of this article, for information on any ongoing issues.Note: World of Warcraft addon managers can prevent Agent from updating game files. Disable or temporarily uninstall these programs, restart your computer, and try again.
Tried everything here?
If you have tried all of the steps for your operating system and still require assistance, please visit our Technical Support Forum (World of Warcraft) (StarCraft II) (Diablo III) (Hearthstone) (Heroes of the Storm) or contact us.
Article ID: 7343