If you can't find your heroes in Diablo III, try the steps below.

  1. Set your game client to the correct region. With Global Play, you can play in any of the three regions (Americas, Europe, or Asia). Characters are only available in the region in which they were created. To choose the correct region:
    1. On the Diablo III login screen, click on Options.
    2. Select the Account tab.
    3. In the Region dropdown, select your region.
    4. You must log out of the game completely and log back in to change regions.
  2. Make sure you didn't accidentally delete your hero. You can restore the most recently deleted hero on the hero selection screen. See Recovering a Hero in Diablo III.