NPCs or Players Show as Unknown

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The Unknown label on NPCs and PCs is caused by a breakdown in the network communication between your computer and the server. This issue is most common with wireless, satellite, dial-up, and weak broadband connections. If you use a wireless connection, try bypassing this temporarily and plugging your system directly into the modem using an ethernet cable.

Follow the steps below to resolve the issue:

  1. Reset your UI to ensure that your User Interface files are not corrupted.
  2. Your router may become flooded with data and drop your connection to your ISP. Reset your network devices to address this.
  3. The game requires up-to-date drivers to run smoothly. Update your drivers regularly.
  4. Configure your network to ensure that your connection is not being blocked by a firewall or router.

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