The Unknown label on NPCs and PCs is caused by a breakdown in the network communication between your computer and the server. This issue is most common with wireless, satellite, dial-up, and weak broadband connections. If you use a wireless connection, try bypassing this temporarily and plugging your system directly into the modem using an ethernet cable.
Follow the steps below to resolve the issue:
- Reset your UI to ensure that your User Interface files are not corrupted.
- Your router may become flooded with data and drop your connection to your ISP. Reset your network devices to address this.
- The game requires up-to-date drivers to run smoothly. Update your drivers regularly.
- Configure your network to ensure that your connection is not being blocked by a firewall or router.
Article ID: 566