Power Cycle Your Network Devices

Keywords:

Power cycling your modem and router allows them to reset and reestablish a connection to your ISP. Follow these steps to completely power cycle the devices in your network connection:

Note: Modems with battery backups will need to have their batteries pulled or the reset button on the modem used instead.

  1. Shut down all computers connected to the modem/router.
  2. Power down/unplug the router if you use one.
  3. Power down/unplug the modem.
  4. Allow to sit for 60 seconds, unplugged.
  5. Turn on the modem and allow it to completely boot up till the front panel connection lights show a steady connection.
  6. Turn on the router (if you have one) and allow to completely boot up as well.
  7. Start the computer and allow it to completely boot up.

Get Help

Still can't find a solution? Submit a ticket and someone will help out!