Repairing Shared Folder Permissions (Mac)


The Mac OS X® Shared folder holds information for Blizzard titles for all users. Sometimes it's necessary to create the folder manually or repair folder permissions.

To find the Shared folder:

  1. Log in to your computer using an administrator account.
  2. In Finder, select Go > Go to Folder or press Cmd+Shift+G.
  3. Type /Users
  4. Click Go.

Warning: The following processes modify permission settings using the Terminal application. If you are not familiar with Terminal and UNIX-like environments, proceed with caution. Incorrect commands may result in data loss or unusable system software. Improper alteration of permissions can result in reduced system security or exposure of private data. This method requires a non-blank admin password​.

If the Shared folder exists:

  1. Open Terminal (located in /Applications/Utilities)
  2. Type the following:
    sudo chmod -R 1777 /Users/Shared
  3. Press Return.
  4. Quit Terminal.

If the Shared folder does not exist:

The following steps will recreate the Shared folder with the correct permissions if it is missing. 

  1. Open Terminal (located in /Applications/Utilities).
  2. Type the following:
    sudo mkdir -p /Users/Shared/
  3. Press Return.
  4. Enter your administrator account password when prompted, then press Return.
  5. Type the following:
    sudo chmod 1777 /Users/Shared
  6. Press Return.
  7. Quit Terminal.

Get Help

Still can't find a solution? Submit a ticket and someone will help out!