World of Warcraft Restoration Policy


Customer Support’s goal is to assist in cases where property loss occurs due to a mistake or due to circumstances outside a player’s control. It’s important to report losses as soon as possible after they occur, because the likelihood of restorations being available decreases as time passes. If too much time has gone by before a loss is reported to us, we may not be able to assist.


If your World of Warcraft® account was compromised, Customer Support will be happy to investigate the situation and restore lost property where possible. Please ensure that your account is secure before you contact us for restoration. For more information on securing your account and reporting an account compromise, see our Account Compromise: What to do? article.


Restoration for sold, destroyed, and disenchanted items is only possible through our Item Restoration web form. The web form may be used once every 30 days. Materials gained from the disenchantment are removed when a disenchanted item is restored.. If the materials are no longer available, restoration will not be possible for that item. For more information, see the Item Restoration article.


To restore a deleted character, use the in-game character undelete feature. You can undelete one character every 30 days. For more information, see our Character Undelete article. If all your characters are missing, you may be signed into the wrong account.

Lost an item?

Restore your lost items with our Item Restoration service.

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