A pathping is a tool used to check for losses of network packet integrity between your computer and our servers. Running a pathping is a great way to discover connection issues that may not show up in other latency tests. Follow the instructions for your operating system below.
Server IP Addresses
|Korea and Taiwan||126.96.36.199|
World of Warcraft
Hearthstone & Heroes of the Storm
|The Americas and Oceania||188.8.131.52|
|Korea and Taiwan||184.108.40.206|
Analyzing a Pathping
Look at the second block of data with the percentages. A clean pathping will have nothing but 0% from your computer to the last hop before our servers. Anything other than 0% indicates loss of packet integrity.
Our servers scramble pathping data once it reaches them. You can disregard any data which typically shows as 100% packet loss once the pathping reaches that point. To identify our servers, look for the following suffixes: attens.net, att.net, alter.net, telia.net.
If there is consistent packet loss of 1% or more at your router (hop 0) or modem (hop 1) these components either need a firmware update or need to be replaced. Packet loss anywhere else along the route should be reported to your ISP. Making a post of your pathping data on our tech forums will alert us of the ISP issue as well, and is much appreciated.
Here is a sample pathping test:
Note: This pathping is for teaching purposes only, and does not indicate any past or current ISP issues.
Article ID: 718