At Blizzard, it's our goal to promote an enjoyable World of Warcraft experience for our players. We recognize the negative impact scams have on players and the World of Warcraft community, and investigate and evaluate each scam report we receive. Severe action will be taken against violators of our policies.
If you fall victim to a scam, contact us. In situations where we can verify that a scam took place, a GM will attempt to intervene and assist the victim with the recovery of their items.
Note: If you are scammed outside of the game, we will be unable to assist you. We do not support, condone, or investigate these types of transactions.
What is a scam?
A scam is the act of acquiring items or any other possession from another player through misinformation, confusion, or fraud. If you are unsure if your particular case fits the criteria of a scam, contact a GM in-game.
If a player is found to have perpetrated a scam, that player may be suspended from the game and have any money or item gains removed.
Due to the many variables involved with item reimbursement and types of scams, restoration is not guaranteed. We will make every effort to verify your particular case and assist in returning the missing items to you. Refer to our World of Warcraft Restoration Policy for further details on recovering lost items.
Guild Bank Theft
A Guild Bank Theft is the act of stealing items or money from a guild bank; specifically, the wrongful taking and removal of property through bank access gained by deception or exploitation. Because bank access is granted by an officer of the guild or the guild leader, gaining access using exploits or deception to circumvent those protections is a serious offense.
If a player is found to have perpetrated a guild bank theft, that player may be temporarily suspended from the game or have any money or item gains removed.
If the contents of your guild bank have been stolen by someone who was not granted access by the Guild Leader or officers, or if another player gains access to your guild bank using deception, contact us. In situations where we can verify that the withdrawals were outside the permissions set by the Guild Leader, a GM will attempt to intervene and assist the victim with the recovery of their items.
Note: We want players to learn from their mistakes and take measures to ensure the same mistakes are not repeated. Players will only be allowed a certain number of item restorations, including those lost to scams and guild bank theft.
Players who loot items within a party's selected loot rule set (for example, Master Looter or Need Before Greed) do not meet the criteria for scamming, and will not be investigated. If there is a clear in-game agreement about loot distribution and a player violates the agreement, a GM can investigate the report. For more information, see our Ninja Looting article.
Tips to Avoid Scams and Theft
Never give your prized possessions to anyone you do not trust
There is never a reason to hand your items to an unknown player. Casting enchantments to your items can be done safely through the trading window. Moving an item to the "Will not be traded" box in the trading window allows other players to enhance the item without it leaving your possession. Use caution when someone you don't know suggests a proposal or deal.
Many scammers will attempt to scam through the auction houses. Be careful with the items you decide to purchase. Always confirm the cost of the item before bidding or purchasing. In player to player transactions, confirm the item you are trading or purchasing before accepting the trade.
Real Blizzard Employees will never ask you for items or gold
Be wary of players attempting to use the guise of being a GM or Blizzard Employee to trick you into giving them your possessions. If a player ever attempts to defraud you in this fashion, right-click the player's name in chat to report them.
Do not participate in cross-realm trades
We do not support the trading of gold or items across realms. Players who participate in these types of transactions do so at their own risk.
Keep your account information secret
Validate all guild invites
It is common for multiple characters on an account to be in the same guild. Be sure the character you are inviting and promoting is actually the person they say they are. Asking the character to log onto the character they claim to be is a great way to deter imposters.
Article ID: 779