Scope of Support

Keywords:

Supported Operating Systems

  • Windows XP Service Pack 3
  • Windows Vista Service Pack 2
  • Windows 7 Service Pack 1
  • Windows 8.x
  • Mac OS X 10.8
  • Mac OS X 10.9
  • Mac OS X 10.10 (latest version)

Supported Games

  • Warcraft III
  • World of Warcraft
  • StarCraft
  • StarCraft II
  • Diablo II
  • Diablo III
  • Hearthstone: Heroes of Warcraft
  • Heroes of the Storm

Note: Warcraft III, StarCraft, and Diablo II are not supported for versions of OS X newer than OS X 10.6.8.

Here's what we can't assist with:

Unsupported requests who to contact
Recommending/locating/installing addons The software manufacturer
In-depth BSOD or kernel panic troubleshooting The system manufacturer
Hardware installation A local computer technician
Overclocking A local computer technician
Resolving heat issues The system manufacturer
Major OS updates Windows, Apple
Troubleshooting specific router settings or malfunctions The router's manufacturer
Troubleshooting specific firewall or antivirus settings The software manufacturer
Advanced service pack installation troubleshooting or BIOS updates The system manufacturer
Performing a system restore or running third party defrag tools The system manufacturer or a local computer technician
Recommending specific hardware replacement items to meet system requirements The system manufacturer or a local computer technician

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