It is important to ensure your spam filter is properly configured to allow emails from @blizzard.com and @battle.net so that you receive our messages. Choose your email provider below that your Battle.net account is registered to and proceed to set up your email filter. If your email provider is not below, please check with the provider directly for assistance.
Gmail does not use an active spam filter, but instead filters emails dependent on your actions. It will only filter emails as spam if you choose to mark them as spam. The spam folder may be hidden; follow these steps to view it:
- Log in to your Gmail account.
- Click the Cog icon on the top right corner and select Settings.
- Click the Labels tab.
- Scroll down to Spam and click show.
- Locate the email from @battle.net or @blizzard.com, open it, and click the Not spam button.
- Log in to your Outlook account.
- Select Tools, then select Options.
- On the Preferences tab, under E-mail, click Junk E-mail.
- Click the Safe Senders or Safe Recipients tab.
- Click Add.
- In the Enter an e-mail address or Internet domain name to be added to the list box, enter @blizzard.com, then click OK.
- Repeat this for @battle.net
- Log in to your Yahoo email account.
- Click the Cog icon on the top right corner and select Mail Options.
- Click Filters on the left side of the page.
- Click +Add.
- Click the dropdown next to Sender and select "ends with"
- In the blank field to the right enter @blizzard.com
- Select the dropdown in the Then deliver the email to the following folder section near the bottom.
- Choose Inbox.
- Click Save.
- Repeat steps for @battle.net
If a password reset email was sent and you did not receive it, it may be in your Junk or SPAM folder, or the contact details associated with your account may be invalid.
Article ID: 300747