There was an error loading the hero. Please try again.
Error Codes: 395002, 395003

If you receive errors when loading your hero, try the following steps to resolve the problem.

  1. Log out of the game then log back in. This will refresh your hero screen and allow you to see all available heroes.
  2. Repair your game installation to resolve issues with damaged game files.
  3. Switch to another game region and switch back to refresh your game's cache.
  4. Delete the cache folder to resolve problems with outdated files in your game installation.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forums or contact us.