Select a game below for troubleshooting steps for unrecoverable crashes in Mac OS X.

Diablo II

The following troubleshooting steps are intended for the Carbon version of Diablo II. If you do not have the Carbon version of Diablo II installed, use the appropriate patch from the Patching Classic Games article.

  1. Reset Folder & File Permissions to make sure there is no conflict between the latest OS update and your permissions.
  2. Navigate to ~/Library/Preferences and delete any files associated with Diablo II:
    • Diablo II Preferences
    • Battle.net Preferences
    • BNUpdate Preferences
    • com.blizzard.BNUpdate
  3. Run Software Update to be sure you're using the most recent version of your operating system.
  4. If the issue persists, uninstall your current copy of the game, then reinstall the game.
  5. If you experience black screens or a shifted or clipped game display area, open the Displays panel in the System Preferences application and adjust your settings as follows:
    • Default Resolution: 800x600
      Note: 640x480 must also be supported.
    • Color Depth: 256
    • Refresh Rate: 60 Hz

    Note: The game will look for the Primary display (the display with the menu bar and Dock). If you have multiple displays, turn the computer off and disconnect the non-primary displays. Turn the system on and set the resolution, color depth, and refresh rate as described above.
  6. If you have a black screen but hear music or sound playing for the game in the background, use Command + M to run the game in windowed mode.
  7. If you have an unresponsive mouse cursor or keyboard, unplug all USB devices connected to your computer and plug the mouse and keyboard into different USB ports. If the cursor or keyboard remains unresponsive, hold the power button until the system shuts off.

StarCraft

The following troubleshooting steps are intended for the Carbon version of StarCraft. If you do not have the Carbon version of StarCraft installed, please use the appropriate patch available from our Patching Classic Games article.

  1. Reset Folder & File Permissions to make sure there is no conflict between the latest OS update and your permissions.
  2. Navigate to ~/Library/Preferences and delete any files associated with StarCraft:
    • StarCraft Preferences
    • Battle.net Preferences
    • BNUpdate Preferences
    • com.blizzard.BNUpdate
  3. Run Software Update to be sure you're using the most recent version of your operating system.
  4. Third-party sound cards are not officially supported with any of our games. Please use the following steps to set the sound output to built-in sound before you play our games.
    • Click on the Desktop.
    • Click on the Apple Menu.
    • Select the System Preferences item.
    • Click on the Sound icon.
    • Select the Output option.
    • Click on one of the Internal Speakers, Built in Sound, or Headphones options.
  5. If the issue persists, uninstall your current copy of the game, then reinstall the game.
  6. If you experience black screens or a shifted or clipped game display area, open the Displays panel in the System Preferences application and adjust your settings as follows:
     
    • Default Resolution: 800x600
      Note: 640x480 must also be supported.
    • Color Depth: 256
    • Refresh Rate: 60 Hz

    Note: The game will look for the Primary display (the display with the menu bar and Dock). If you have multiple displays, turn the computer off and disconnect the non-primary displays. Turn the system on and set the resolution, color depth, and refresh rate as described above.
  7. If you have a black screen but hear music or sound playing for the game in the background, use Command + M to run the game in windowed mode.
  8. If you have an unresponsive mouse cursor or keyboard, unplug all USB devices connected to your computer and plug the mouse and keyboard into different USB ports. If the cursor or keyboard remains unresponsive, hold the power button until the system shuts off.

Warcraft III

  1. Run the game in Administrator Mode to address many installation, patching, networking, and start-up errors.
  2. Navigate to ~/Library/Preferences and delete any files associated with Warcraft III:
    • Warcraft III Preferences
    • Battle.net Preferences
    • BNUpdate Preferences
    • com.blizzard.BNUpdate
  3. Programs running in the background can conflict with the Update Agent. Try closing background applications.
  4. Run Software Update to be sure you're using the most recent version of your operating system.
  5. Turn off all the music and sound options in the Warcraft III Audio Options menu, and then try to play again. If the crash does not reoccur, you can turn these options back on one at a time until the crash happens again, then disable the offending option.
  6. If the issue persists, uninstall your current copy of the game, then reinstall the game.