Please select an error from the dropdown menu above.

"Could not connect to the network"

This message indicates that you are unable to connect to the selected Battle.net server. Make sure you have a valid Warcraft III gateway selected and that you have an active connection to the internet.

To access the gateway selection screen:

  1. Log in to Warcraft III.
  2. In the main menu, click the magnifying glass symbol next to the Battle.net button.
  3. As a troubleshooting step, select an alternate Warcraft III gateway and see if you can connect. Visit the Battle.net Connection Issues page for more information.

"There was an error trying to load the selected map. The map is unavailable or corrupted"

This error means the selected map is unusable. If the map you are choosing is an official Warcraft III map, you may need to reinstall the game to repair the damaged map file. If the map you are choosing is custom made, you may have to choose a different map.

"Unable to validate game version"

This error indicates that your game data may have been altered or corrupted in such a way that Battle.net can no longer determine if you need a patch. When you connect to Battle.net, it will check the version of the game you have installed and patch the game to the latest version if necessary. If Battle.net cannot determine the version of the game you are running, it will not allow you to connect. Only the latest game version can connect to Battle.net.

  1. To rule out any type of connection problem, try to join Battle.net multiple times.
  2. Run Warcraft III as an Administrator to properly set the program's permissions so it can validate the game when connecting to Battle.net.
  3. A trojan, virus, or keylogger could be interfering with Warcraft III. Update your antivirus software and virus definitions, then run a virus scan.
  4. If the previous steps don't resolve the issue, uninstall and reinstall the game.

If the "unable to validate game version" error reoccurs, this indicates that the game data is continuing to be altered and a virus may still be present on your system. Contact your system manufacturer or a local computer technician for additional help cleaning the system.

"Unable to identify application version"

This error indicates that your game data may have been altered or corrupted in such a way that Battle.net no longer can determine if you need a patch. When you connect to Battle.net, it will check the version of the game you have installed and patch the game to the latest version if necessary. If Battle.net cannot determine the version of the game you are running, it will not allow you to connect. Only the latest game version can connect to Battle.net.

  1. To rule out any type of connection problem, try to join Battle.net multiple times.
  2. Run Warcraft III as an Administrator to properly set the program's permissions so it can validate the game when connecting to Battle.net.
  3. A trojan, virus, or keylogger could be interfering with Warcraft III. Update your antivirus software and virus definitions, then run a virus scan.
  4. If the previous steps don't resolve the issue, uninstall and reinstall the game.

If the "unable to identify application version" error recurs, this indicates that the game data is continuing to be altered and a virus may still be present on your system. Contact your system manufacturer or a local computer technician for additional help cleaning the system.

"Failed to create game"

Battle.net is unable to create the requested game, likely due to connection loss during game creation. You can try to create the game again once you have made sure that your connection to Battle.net is stable. Visit the Battle.net Connection Issues page for more information.

"Please make sure your Warcraft III disc is in your CD-ROM drive"

Installing the latest patch will allow you to play without the CD in the CD drive. Download the latest patch.

"Unable to initialize DirectX"

Visit the Driver Update Information page for more details on updating your video drivers, sound drivers, and DirectX.

"DirectDraw Error"

The DirectDraw error is most commonly caused by out-of-date or corrupt video drivers. Visit our Driver Update Information page for more details on updating your video drivers and DirectX.

"DirectSound Error"

The DirectDraw error is most commonly caused by out-of-date or corrupt video drivers. Visit our Driver Update Information page for more details on updating your sound drivers and DirectX.

"There was an error in handling the request"

This error is usually caused by a problem in your local network. These steps should help resolve your issue:

  1. Temporarily disable any firewall software and pop-up blockers that you may have running on your system.
  2. If you are using a router, disconnect it and connect your system directly to the Internet.
  3. Close all unnecessary background applications.
  4. Disable any pop-up blockers or other internet-related applications.

Note: Customer Support cannot remove any losses on a ladder record.

Issues Loading Saved Games or Replays after Patching

Some game patches include substantial changes that may render previous replays or saved games inoperable. When possible, the patch will update the saved games to allow you to continue where you left off, but some saved games (specifically non-campaign games) may not load after patching the game. If you wish to continue with that saved game, you must reinstall the game and apply the patch used when the game was saved.

Tried everything here?

If you have tried all of these steps and still require assistance, please visit our Classic Games Support Forum or contact us.