Warnings, Suspensions, and Closures

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We want to ensure that all players can fully enjoy their gameplay experience. Sometimes disciplinary action must be taken against disruptive players who are negatively impacting others' play experience or the service itself. Though taking disciplinary action is never pleasant, it is occasionally warranted in order to maintain the quality of service for all.

Note: If you would like to appeal a license penalty, please see How to Appeal Suspensions and Closures.

World of Warcraft

The Penalty Volcano

Below is the Penalty Volcano, a visual representation of our penalties. Any time a player is found in violation of our policies, we examine the severity of the infraction and how often this player has violated our policies in the past. Based on these factors, the penalty may be moved up the Penalty Volcano, up to permanent license closure.

The Penalty Volcano

Warning

A Warning is an education in policy for minor issues and a tool our support team uses to track player behavior. While it is not a good idea to ignore a warning and continue inappropriate actions, warnings on an license have very few, if any, long-term repercussions. Warnings are:

  • The most minor penalty
  • Used for educational behavior change
  • Not a service interruption

Suspensions

3 Hour Suspension

3 Hour suspensions are most often assigned when the player has repeated an action they have been previously warned for. These are assigned when the importance of policy adherence needs to be stressed, but the violation is not excessive. 3 Hour suspensions are:

  • A minor penalty
  • Somewhat common
  • A brief service interruption

24 Hour Suspension

24 Hour suspensions are most often assigned when the player has repeated an action they were previously warned for. These are assigned when the importance of policy adherence needs to be stressed, and the violation is somwhat excessive. 24 Hour suspensions are:

  • A relatively minor penalty
  • Somewhat common
  • A brief service interruption

48 Hour Suspension

48 Hour are assigned when the importance of policy adherence needs to be stressed, and the violation is excessive. 48 Hour suspensions are:

  • A moderately serious penalty
  • Somewhat rare
  • An extended service interruption

72 Hour Suspension

72 Hour suspensions are assigned when a player needs to be removed from the game for an extended period of time or the player has repeatedly violated policy in a relatively brief period. 72 Hour suspensions are somewhat rare, as they are only given for serious policy violations or repeated policy abuse. 72 Hour suspensions are:

  • A serious penalty
  • Somewhat rare
  • An extended service interruption

Final Warning

Final Warnings are applied when a player needs to be removed from the game for an extended period of time or the player has repeatedly violated policy in a relatively brief period of time. Placing a license under review for possible closure is quite rare, and only occurs in the case of particularly serious policy violations or excessively repeated policy abuse. Final Warnings are:

  • An extremely serious penalty
  • Quite rare
  • An extended service interruption, with a possibility of permanent revocation

License Closure

Game licenses are closed when a player has repeatedly or grossly violated our policies. When a license is closed, it can no longer be accessed. License Closures are rare and are typically only provided after a final warning, except in the most extreme circumstances. License Closures are:

  • The most serious penalty
  • Very rare
  • A permanent service revocation

While certain actions may not bother you, these same actions may be perceived in a completely different manner by those around you. We want World of Warcraft to be a fun and safe environment for all players.

StarCraft II

Below is a visual representation of our penalties, the Penalty Volcano. Any time a player is found in violation of our policies, we examine the severity of the infraction and how often this player has violated our policies in the past. Based on these factors, the penalty may be moved up the Penalty Volcano, up to permanent license closure.

StarCraft II Penalty Volcano

Warning

A Warning is an education in policy for minor issues and a tool our support team uses to track player behavior. While it is not a good idea to ignore a warning and continue inappropriate actions, warnings on a license have very few, if any, long-term repercussions. Warnings are:

  • The most minor penalty
  • Used for educational behavior change
  • Not a service interruption

1 Day Suspension

1 Day suspensions are assigned when the importance of policy adherence needs to be stressed, and the violation is somewhat excessive. 1 Day suspensions are:

  • A relatively minor penalty
  • Somewhat common
  • A brief service interruption

3 Day Suspension

3 Day suspensions are assigned when the importance of policy adherence needs to be stressed, but the violation is not excessive. 3 day suspensions are:

  • A relatively minor penalty
  • Somewhat common
  • A brief service interruption

7 Day Suspension

7 Day suspensions are assigned when the importance of policy adherence needs to be stressed, but the violation is not excessive. 7 Day suspensions are:

  • A moderately serious penalty
  • Somewhat rare
  • An extended service interruption

14 Day Suspension

14 Day suspensions are assigned when a player needs to be removed from the game for an extended period of time or the player has repeatedly violated policy in a relatively brief period of time. 14 Day suspensions are somewhat rare, as they are only given for serious policy violations or repeated policy abuse. 14 Day suspensions are:

  • A serious penalty
  • Somewhat rare
  • An extended service interruption

Final Warning

Final Warnings are applied when a player needs to be removed from the game for an extended period of time or the player has repeatedly violated policy in a relatively brief period of time. Placing a license under review for possible closure is quite rare, and only occurs in the case of particularly serious policy violations or excessively repeated policy abuse. Final Warnings are:

  • An extremely serious penalty
  • Quite rare
  • An extended service interruption, with a possibility of permanent revocation

License Closure

Game Licenses are closed when a player has repeatedly or grossly violated our policies. When a license is closed, it can no longer be accessed. License closures are rare and are typically only provided after a final warning, except in the most extreme circumstances. License closures are:

  • The most serious penalty
  • Very rare
  • A permanent service revocation

While certain actions may not bother you, these same actions may be perceived in a completely different manner by those around you. We want StarCraft II to be a fun and safe environment for all players.

Diablo III

Any time a player is found in violation of our policies, we examine the severity of the infraction and how often this player has violated our policies in the past. In situations where a violation is extreme, or the reported player has violated our policies numerous times before, we may take action up to permanent license closure.

Suspended Players

Error 53 typically appears when a Diablo III license is suspended. Refer to your email for details on the offense.

If you would like to appeal a penalty, review How to Appeal Suspensions and Closures page for information on the ticket submission process. Customer Support will not review penalties over the phone or via web chat.

License Penalties

Below are several of the most common penalties applied to licenses found in violation of our policies.

Warning

A Warning is an education in policy for minor issues and a tool our support team uses to track player behavior. While it is not a good idea to ignore a warning and continue inappropriate actions, warnings on a license have very few, if any, long-term repercussions. Warnings are:

  • The most minor penalty
  • Used for educational behavior change
  • Not a service interruption

24 Hour Suspension

24 Hour Suspensions may be applied when the severity of the violation goes beyond something that deserves only a warning. 24 Hour Suspensions are:

  • A minor penalty
  • Used to stress the severity of the violation
  • A brief service interruption

48 Hour Suspension

48 Hour Suspensions may also be applied when the severity of the violation goes beyond something that deserves a 24 Hour Suspension. 48 Hour Suspensions are:

  • A moderate penalty
  • Used to stress the severity of the violation
  • An extended service interruption

72 Hour Suspension

72 Hour Suspensions are most often given for serious violations, or when a license has several previous violations. 72 Hour Suspensions are somewhat rare, and should be taken as a very serious warning to stop the violating behavior. 72 Hour Suspensions are:

  • A serious penalty.
  • Used to discourage the violating behavior.
  • An extended service interruption

7 Day Suspension

7 Day Suspensions are a severe penalty. They are given when it is obvious that previous warnings and suspensions have been disregarded, or in cases of extreme violations. 7 Day Suspensions are very rare and should be viewed as one of the last opportunities available to stop a violating behavior. 7 Day Suspensions are:

  • An severe penalty
  • Used to strongly discourage the violating behavior
  • An extended service interruption

Final Warning

Final Warnings are usually given along with a penalty, and mean that any further violations will result in license closure. Final Warnings are meant to provide one last opportunity for a behavioral adjustment before access to the license is permanently revoked. Final Warnings are:

  • An extremely serious penalty
  • Used to severely discourage the violating behavior
  • An extended service interruption, with a possibility of permanent revocation

License Closure

Game Licenses are closed when a player has repeatedly or grossly violated our policies. When a license is closed, it can no longer be accessed. License Closures are rare and are typically only provided after a final warning, except in the most extreme circumstances. License Closures are:

  • The most severe penalty
  • Very rare
  • A permanent service revocation

While certain actions may not bother you, these same actions may be perceived in a completely different manner by those around you. We want Diablo III to be a fun and safe environment for all players.

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