The Secret Question and Answer combination is a primary method of account security by which Battle.net and Blizzard Customer Support can identify a user as the registered account holder. Once chosen, this information is saved and cannot be changed in the future. It is important to remember this question and answer combination in order to verify your account.
For more information about account security, visit the following pages:
- Account Security: Check this page for our Security Commitmnet, Security Checklist, Types of Account Theft, and more
- Security Options: Add an authenticator to your account for additional protection
- SMS Protect FAQ: Learn how SMS Protect can take your security to the next level
If you have any questions regarding your Secret Question, or need help creating or recovering a secret question, please feel free to submit a Support Ticket for further assistance.