We are aware that some players using the Google Chrome, Internet Explorer 8, and Safari (Mac OS X) web browsers are experiencing difficulties using several web features (Password Reset, Authenticator Removal, etc.).
If you are encountering issues with any of the web features, verify that you are running the latest version for your internet web browser. If you’re already on the latest version, delete your web browser’s cookies and cache, and then try again. If the issue persists, you may also want to try temporarily using a different Internet web browser.