Use the steps below to troubleshoot installation issues for Blizzard games.
Instructions for troubleshooting your network to allow Blizzard services to work properly.
The Public Test Realm/Region (PTR) is a special service you can use to test patches before we release them to the public.
How to turn off a network proxy.
Explains the level of technical support we offer on Blizzard and Activision products.
Information about updates to loot tables for cloaks following the 8.3 patch and introduction of the legendary cloak
Failed to download files from Blizzard -- "We're having some trouble transferring data. Please wait while we keep trying."
How to read and analyze WinMTR data in order to track down a potential connection issue.
A guide on running a traceroute on Windows and Mac.
This error occurs when your connection to our servers is blocked. This may be caused by a third-party program.