Troubleshooting steps for issues installing the PTR client

The client you are using to log in to the game is out of date or there is a mismatch between the client and server versions

Troubleshooting steps for Error BLZBNTBNA0000138F.

Troubleshooting steps for Error BLZBNTBNA00001390.

Information about error BLZBNTAGT000008AC

Troubleshooting steps when unable to start an order in-game

Information about troubleshooting incorrect statuses in the Battle.net app

Something went wrong while trying to launch the game. Please make sure it's installed and updated, then try again.

During technical troubleshooting, it is sometimes necessary to fully uninstall and reinstall the Blizzard Battle.net desktop app.

Enabling the Command Key + Click combination on Mac systems.