Read the likely causes that stop you from getting your drop.

What to do if you earned Twitch drops in the wrong Battle.net account

Information on linking your Twitch or YouTube account to your Battle.net account.

Customer Support is unable to grant free merchandise or products to streamers.

Information on how to check for and claim Twitch Drops

What to do if you're a streamer and want to enable drops for your stream or be a part of special promotions.

How to check the linked status of your Twitch account.

Troubleshooting steps for linking a Twitch.tv account with a Battle.net account.

How to unlink your Twitch account from your Battle.net account

What to do if you have not received a Prime Gaming reward in your Battle.net account