- I got several Relinquished Azerite Chest tokens and they all gave me the same item
- I got the same item from my Relinquished Azerite Shoulders twice in a row
The pool of items that the randomized Relinquished tokens draw from is limited, which means that there is a high chance you will get the same item multiple times if you purchase these tokens. This is not a bug.
If you are targeting a specific item, there is an option to buy specific Titan Residuum items from the Azerite vendor.
Customer Support cannot swap items purchased from these tokens.