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Make sure you are logged in with the character that purchased the WoW Token and check your inventory carefully. Disable any addons that may be interfering with your interface.

Note: Tokens purchased from the character selection screen will not be sent to your inventory but will instead activate the game time immediately.

Token purchased in the Auction House

• Check your Games & Subscriptions to verify when your current game time expires
• Confirm you are logged onto the character that completed the purchase
• Check your inventory carefully

Token purchased in the Shop

• If you never received the Token, visit your Transaction History to verify if the payment is pending, was cancelled, or failed
• Check the Auction House to verify if you listed the Token and it's still unsold
• Check your mailbox to verify if your Token was sold and your gold is ready for collection
• Check your total gold to see if you already collected the gold

Recently Completed a Character Service

If you completed a Character Transfer or Faction Change shortly after buying your WoW Token, contact us.