Troubleshooting Overwatch Performance

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I have a low frame rate in Overwatch.


Slow and choppy gameplay can have a variety of causes. Check your latency before continuing with the troubleshooting steps below. If your latency is high, check our connection troubleshooting article.

Note: Make sure your computer meets the Overwatch System Requirements before following the steps below.
  1. Restart your computer to resolve problems caused by programs and services running in the background.
  2. Lower your graphics settings to improve performance.
  3. Update your drivers to resolve any compatibility issues.
  4. If you're playing on a laptop, optimize your power management settings and graphics options for gaming.
  5. Try closing background applications to resolve any software conflicts.
  6. Run the repair tool to repair any damaged game files.
Advanced Troubleshooting
  1. Changes to the software settings on your video card drivers may cause crashes or lockups. Reset your video driver settings to correct this problem.
  2. Set your components to factory default speeds to resolve crashes due to overclocking.
  3. If your computer locks up and becomes unresponsive, check for overheating components.
  4. If you are using a laptop with NVIDIA Optimus technology, you must force your computer to use the NVIDIA graphics card. See NVIDIA's support article for assistance.
  5. Run ScanDisk and defragment your hard drive to try to repair any bad sectors.
    Note: Do not defragment a Solid State Drive (SSD).
  6. Run the Memory Diagnostic Tool to fix any errors in your computer's physical memory.

Tried everything here?

If you have tried these steps and still require assistance, please visit our Technical Support Forums or contact us.