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If you experience crashes, black screens, or performance problems while playing Overwatch on Xbox One, PlayStation 4 or Nintendo, follow the troubleshooting steps below. If you're having connection issues, check our connection troubleshooting article.

• Restart your console.
• Power cycle your console:
  • PlayStation 4
    1. Shut down the console by touching the power button until you hear two beeps.
    2. Unplug the power cable and wait 30 seconds.
    3. Plug in the power cable.
    4. Touch the power button to turn on your console.
  • Xbox One
    1. Press and hold the Xbox button for about 10 seconds to shut down your console.
    2. Unplug the power cable and wait 10 seconds.
    3. Plug in the power cable.
    4. Press the Xbox button to turn on your system.
  • Nintendo
    1. Unplug the power cable from both the modem and wireless router (if separate from the modem).
    2. After 30 seconds, plug the power cable back into your modem and wait for the lights to remain steady.
    3. Plug the power cable back into the router and wait for the router lights to remain steady.
• Delete your Overwatch save data.
• Uninstall Overwatch, restart your console, then reinstall Overwatch.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact your console's manufacturer for more assistance (Sony) (Microsoft) (Nintendo).