A chargeback is the return of funds after a customer successfully disputes a payment with their financial institution.

We will usually remove content from an account when there is a chargeback on the associated transaction. In certain situations, a chargeback will result in your game account being locked.

To resolve a Battle.net Shop chargeback, select an option below.

 

My account is Inactive

If your game status is Inactive, add a new subscription.

If you receive an error while trying to purchase from the Battle.net Shop, contact us.

My account is Suspended

If your game status is Suspended, add a credit card to your Battle.net Account Payment Methods and contact us. If you don't have a credit card, we also accept Battle.net Balance.

Character Boost

To unlock your boosted character, buy a new boost in-game and apply it to the locked character on the character select screen.

Other Character Services

To unlock your character, add a credit card to your Battle.net Account Payment Methods and contact us. If you don't have a credit card, we also accept Battle.net Balance.

If the product was removed from your Battle.net account, purchase it again in the Battle.net Shop.

If the order was for a game or expansion, you won't lose any game progress.

To unlock your game, add a credit card to your Battle.net Account Payment Methods and contact us. If you don't have a credit card, we also accept Battle.net Balance.