Friends See me as Offline in the Battle.net Desktop Application

Updated: 3 days ago
Article ID: 103497
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Common Problems

  • My friends see me as online on Battle.net but I'm logged out
  • I can see my friends online but they all see me offline and can't write back
  • My friends can only see me online in Battle.net but not in World of Warcraft

If your Real ID/BattleTag friends see you as offline in the Blizzard Battle.net app while you are logged in, please perform the following steps:

Windows 

  1. Open the Control Panel
  2. Click Uninstall a program
  3. Right-click on Battle.net and select Uninstall. This will begin the uninstallation process
    Note: If you do not see Battle.net, look for Blizzard Battle.net desktop app
  4. If the client is not listed, manually uninstall the Blizzard Battle.net desktop app
  5. Delete the Battle.net Tools folder to remove any remaining associated helper programs
  6. Reinstall the Battle.net app