Friends See me as Offline in the Desktop Application

Updated: 5 months ago
Article ID: 103497
Relevant Products:

Common Problems

  • My friends see me as online on but I'm logged out
  • I can see my friends online but they all see me offline and can't write back
  • My friends can only see me online in but not in World of Warcraft

If your Real ID/BattleTag friends see you as offline in the Blizzard app while you are logged in, please perform the following steps:


  1. Open the Control Panel
  2. Click Uninstall a program
  3. Right-click on and select Uninstall. This will begin the uninstallation process
    Note: If you do not see, look for Blizzard desktop app
  4. If the client is not listed, manually uninstall the Blizzard desktop app
  5. Delete the Tools folder to remove any remaining associated helper programs
  6. Reinstall the app