- I lost my phone and need to remove SMS Protect.
- I have to update my SMS Protect information to a new number.
Don't have access to the SMS phone number on the account?
If you can’t receive text messages because you got a new phone or changed your phone number, contact us. We will need a picture of your government-issued ID to verify ownership of the account. Visit our Government-Issued Identification Request article for more information.
Still have access to the SMS phone number on the account?
If you can still log in but need to change the phone number on your account, this can be done in Blizzard Account Management.
If you have questions about SMS Protect or need to check eligibility and limitations, see our Blizzard SMS Protect article.