Can't Promote a Character to an Officer Rank

If your guild has the authenticator requirement enabled for promotion to officer rank, certain requirements must be met before a guild member can be promoted:

• The account must have had an authenticator for 7 full days before they can be promoted.
  • This timer starts with the first login for that character after the authenticator is added.
• The character must also have been in the guild for 7 days before they can be promoted

Once these requirements are met, the guild leader will be able to promote the character.

If all these requirements are met and you still cannot be promoted to the desired rank, please submit a bug report ingame.