Diablo II (2000) Error: "That Account Does Not Exist"

Updated: 7 months ago
Article ID: 131993
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Common Problems

Error: "That account does not exist. If you have not been on battle.net for 90 days with this account, please select 'Create New Account' to choose a new name and password."

This error means your Diablo II (2000) account has been deleted because it was inactive. Your Diablo II account is considered inactive if you haven't logged into Battle.net for the last 90 days.

Blizzard Customer Support cannot restore inactive Diablo II (2000) accounts.