I Don't Receive Phone Messages

If you don't receive verification codes or SMS alerts:

1. Check Your Phone Number: Double-check that the phone number associated with your account is correct.
2. Enable SMS Alters under Communications Preferences in your Account settings.
3. Network Issues: Ensure that you have a strong cellular signal or Wi-Fi connection on your phone. Poor connectivity can lead to delays in receiving SMS messages.
4. Phone Settings: Make sure that your phone's SMS settings are not blocking or filtering messages from unknown or spam sources. Sometimes, these settings can prevent you from receiving codes.
5. Ensure you don't have any applications which can block texts or calls installed.
6. Ensure that the latest software updates are present on the phone.
7. Some cellular carriers may be unsupported, please reach out to your provider.
8. Restart your phone.

We also recommend enabling the Authenticator feature within the Battle.net Mobile app as an alternative verification method.

If the problem continues, try again later or contact your phone provider for assistance.