I Don't Receive Phone Messages

Updated: 1 week ago
Article ID: 15887
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Common Problems

  • I don't receive the SMS alerts on my phone.
  • I don't receive the verification code on my phone.

If you don't receive verification codes or SMS alerts:

  • Activate phone notifications in your Account Settings
  • Ensure you don't have any applications which can block texts or calls installed
  • Ensure that the latest software updates are present on the phone
  • Use the authenticator application
  • Make sure your phone has reception
  • Restart your phone
  • For Android: Clear cache in your phone apps settings
  • If possible, re-test using the same SIM card with a different phone and vice versa

If the problem continues, try again later or contact your phone provider for assistance.