BLZBNTBNA00000005 ( Agent Went to Sleep)

Updated: 1 year ago
Article ID: 16531

Common Problems

Whoops! Looks like something broke or crashed. Please try restarting the app. If that doesn't work, try restarting your computer. Agent Went to Sleep

The desktop app failed to communicate with the Update Agent, which is required to install, update, launch, and uninstall Blizzard games.

  1. Update your drivers and operating system to resolve any compatibility issues.
  2. Run a security scan to remove any viruses or malware infections.
  3. Configure your security software's exception list to allow Blizzard applications to run.
  4. Create a new administrator account to resolve permissions issues.
  5. Uninstalling and reinstalling the App may resolve rare launcher issues.

Tried everything here?

If the steps above did not resolve your problem, visit our Technical Support forum or contact us.