Authenticator Error - Please Connect to a Network

Updated: 2 years ago
Article ID: 207859

Common Problems

  • I received the Authenticator error "Please Connect to a network: Your device is currently not connected to a network. Please try again later."

If you're having trouble completing the set up of a new Authenticator:

  1. Close any apps running in the background
  2. Check your device's internet connection
  3. Make sure you have enough free space on your device
  4. Try removing and reattaching your Authenticator
  5. Uninstall the app, restart your phone, then reinstall the Authenticator
  6. Clear the Authenticator's Data and Cache from your device's app manager, restart the app, and try again