Account Bound Elements Missing After Transfer to New Account

Updated: 2 years ago
Article ID: 20954

Common Problems

What happened to the mounts after the character transfer?

Collection items such as mounts, pets, toys, heirlooms and appearances, as well as achievements, are generally tied to the account they were earned on, not WoW account or character. Transferring a character is unlikely to bring any collection items or achievements over to the new account. Customer Support will not assist in transferring collection items or achievements that may have been lost this way.

For full details of the effects of a transfer, see our Character Transfer article.