Overwatch Legendary Edition Items Missing

Updated: 3 months ago
Article ID: 20966
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Common Problems

  • I purchased the Legendary Edition and I didn't receive any loot boxes
  • I claimed a Legendary Edition code but I am missing the items in-game

For a list of what's included in the Legendary Edition, visit our Overwatch Legendary Edition Promotional Items & Skins article.

Missing Skins or Goodies

If you are missing the skins or the goodies for other games check the following.

If you play on PC

Make sure you are logged in with the correct Battle.net account.

If you purchased your game code online, make sure you purchased the right product. If you purchased an Origins or Game of the Year code, it will only grant the five original Origins skins and not the Legendary Edition skins or cross promotional goodies. If you purchased the wrong product, talk to your point of sale for a potential refund or exchange. Blizzard Customer Support cannot help with codes purchased outside of the Battle.net Shop.

If you purchased your game on the Battle.net Shop verify that your order status is Complete and, if you made your purchase while logged in, exit the game and restart. 

If you play on Console

If you purchased the game on the Sony or Microsoft store you must link your console and Battle.net accounts to have the goodies available on other Blizzard games. Make sure you link the correct account. Buying the Legendary Edition on Nintendo Switch does not grant any goodies for other Blizzard games. 

If you purchased a physical box, your game box will include two codes. One code is the game  upgrade and you must claim it on your console account*. The other code is for the additional goodies for other Blizzard games and you must claim it on your Battle.net account

*If you use a Family Game Share system, only the account that owns the Legendary Edition will benefit of the exclusive skins.

If you play on both

Owning the Legendary Edition on PC does not grant the skins on console, or vice-versa.

Missing Loot Boxes

Overwatch Legendary Edition does not include loot boxes.

No Credits for Duplicate Items

If you already own Overwatch and you upgrade to Legendary Edition, you will not receive credits for duplicate skins that you already had. Blizzard Customer Support does not compensate credits for duplicate skins.