Computer Restarts or Shuts Down While Playing a Blizzard Game
Common ProblemsWhile I am playing your game my computer shuts down
My computer restarts when playing a Blizzard game
This issue is not supported by Blizzard Customer Service as it is not caused by a Blizzard product. We've provided some suggestions below, but you will need to consult your computer manufacturer or a local technical troubleshooter if the issue persists.
If your computer restarts or shuts down while playing a game, it has an underlying issue that needs to be resolved. The following are our recommended troubleshooting steps:
- Check for overheating, which is the most common cause of restarts or shut downs during gameplay
- Update your drivers and operating system
- Most other causes of this issue relate to faulty or loose computer hardware. Consult your computer manufacturer or a local technical troubleshooter for further assistance. Blizzard Customer Service cannot assist with this issue as it is not caused by a Blizzard product
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