Mobile Authenticator - Resync Failed

Updated: 11 months ago
Article ID: 21105
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Common Problems

  • I can't login because my authenticator code is not working.
  • I tried resyncing my authenticator but it gave me an error.

If the mobile authenticator app is not resyncing and if it needs to be removed, we can help you remove your authenticator. Include a photo ID with the ticket to ensure that a Game Master can assist even if they are not able to speak with you directly.